RETURNS AND EXCHANGES
If you are not satisfied with your purchase you can easily return or exchange the product(s) within 14 days after you have received it. For the store pick-up’s the return period of 14 days is effective from the moment you’ve received a confirmation that your order is ready for pick-up. You can return your item(s) in our store in Zaandam, or you can ship the item(s) back by simply follow these steps:
- Make sure the item(s) are in an unused original condition and they include all original packaging, price tags, etc.
- Place the item(s) in a shipping box. You can use the box that has been send to you initially if it isn’t damaged.
- Fill out the return form which you can find on this site. You can also use this form if you want to change your order to for a different size, colour or other product.
- Close the shipping box and tape it securely.
- Label the box with the return shipping address (you can find it on the form)
- Drop the box off at a PostNL office. Make sure you include a tracking service so the package can always be traced.
- If you want to exchange your product, please contact our customer service as soon as possible at firstname.lastname@example.org so we can reserve your desired size and/or colour.
- All returns must be send via registered mail in an unused original condition and they include all original packaging and price tags etc. Otherwise we can not accept the returns.
- Returns may take up to 5 working to process once we have received it.
- Returns that arrive with us later then 14 days after you have received it, can’t be refunded.
- In case of a return, we will refund your payment (excl. return shipment costs)
- In case of an exchange, you will not be charged for the costs of the second shipment.
- In case of a worn defective product: there is a product guarantee on all products with a duration of 3months. Product guarantee will only be granted when the proof of purchase is presented and the faults in the product are reasonable and legit.
For more info, please contact us at email@example.com or give us a call at 0612569500.